What To Do If Your Hearing Aids Are Damaged

hearing aid case

Always have your hearing aid case with you.

Your hearing aids are an integral part of your life. Without them, you could have a hard time holding a conversation, hearing the microwave go off and even staying safe. You've used hard-earned money to purchase these important devices and you want to keep them in the best condition possible - and one just popped out of your hand, ricocheted off the counter and hit your tile floor. Or maybe you just found them in a puddle of water...

So, after you catch your breath, it's a good idea to know what to do if they encounter water or fall off the counter so you can minimize the effects and get them fixed right away. Here are some things to do if your devices are damaged:

If you drop your devices
You know it’s going to happen. Every day, you will need to insert and remove your devices at least once. These are critical moments in the life of your aids. It is likely that you will drop them a time or two over the course of their usage. To protect them, always remove your devices over a towel on a soft surface like a bed. Keep your head close to them so they won't fall far if you happen to drop them. Not surprisingly, a fall onto a hard surface may cause damage. After moisture returns to your mouth and your stomach is back to where it is supposed to be, pick them up and turn them on to be sure they still work. Aids are built to withstand use so they likely didn't break, but if you do find one incurred damage, collect them and place the device in a bag. Remember: this is why we include a loss and damage warranty with your hearing aids from AccuQuest. Call your hearing aid specialist or audiologist to schedule an appointment. He or she may squeeze you in on an emergency basis so you can have the problem fixed and get life back to normal.

If they are exposed to water
We've all been caught in a downpour without an umbrella or rain jacket. If this happens to you, try to cover your devices with your hands to keep them from getting wet. You could try adding a dashing wide brimmed hat to your wardrobe. Western is good or consider a fedora like Sinatra or a wider brim like Indiana Jones. An even better idea is to take a moment before going outside to place them in a case when you notice it's raining.

It is a good habit to have your case with you for moments like this. If your aids do get wet in the rain (or even from exposure to sweat on a hot day), leave them to air dry in your home. Do not set them near a heater or use a hair dryer, as this much heat will cause more damage. Once they have had a chance to dry for several hours, see if they work. If they don't, place them in a sealable bag containing uncooked, dry rice and leave them there for a few hours or overnight. Dry rice often does a good job removing moisture from sensitive electronics. I this doesn't help, call your hearing health specialist to have the devices repaired.

If your device stops working
You may find that at some point your devices stop working without warning. They may not work when you put them in after you wake up or might even cease amplifying sounds while you are wearing them. What's going on?

Your first thought should be your batteries.

Remove the battery and replace the existing one with a brand new battery, remembering to allow a full five minutes after removing the sticker on the back of the battery before inserting it into the device. Your devices should promptly come back to life. If they don't, your aids may have other issues that require professional attention. Contact your hearing aid professional to set up a maintenance appointment and he or she will address the issue.

If you are concerned about hearing loss, for yourself or someone important to you, the audiologists and hearing health care professionals at AccuQuest can help. Contact your local AccuQuest Hearing Center to schedule a hearing test and consultation.

You’ve invested money to purchase these important hearing devices and you want to keep them in the best condition possible. Here are some things to do if your devices are damaged.