Maintenance & Troubleshooting

Choosing a hearing aid is only the beginning of your journey toward better hearing. AccuQuest will not only help you decide which device is best for your hearing loss, but we'll also make adjustments to your hearing aids and advise you on how to best care for your new device. This includes cleaning, maintenance and operation of your hearing instrument. Let us be your hearing aid resource and make the process simpler for you.


Hearing aid care through cleaning, maintenance and service is very important. This will extend the life of your hearing aid as well as retain the optimal hearing conditions. There are things over which you have no control that can cause your hearing aids to be less effective or even make them inoperative like the buildup of earwax or moisture. Fortunately, a little proactive care will give you years of trouble free service from your hearing aids.


Tips on How to Care for Your Hearing Aids

  • Always handle your hearing aids with extreme care.
  • Hearing aids should be stored in a cool and dry place.
  • A standard hearing aid battery lasts anywhere from 3 to 22 days, and should be changed regularly.
  • When not using your hearing aid, switch off the power and, if possible, remove the battery completely.
  • If the battery contacts are dirty your hearing aids may not function properly. Clean these contacts carefully with a cotton swab.
  • Prevent any malfunctions or permanent damage by carefully removing earwax from the hearing aids.
  • Use the small brush or soft cloth that came with your hearing aids to clean them. Be careful while inserting tools into the sound outlet as this can cause damage the receiver. If you are unable to clean your device completely or are unsure how to properly do so please contact your hearing professional for help.
  • Change filters often so they don't collect wax or dirt. Everyone's ears are different and filters may need to be changed weekly for some, but monthly for others. Be sure to check and when in doubt, stop in and see your AccuQuest professional.
  • Earwax build up can prevent sound from traveling from the hearing aid into the middle ear. Visit your physician regularly to be sure your ear canals are clean. Be careful when cleaning your ears, because removing wax yourself could damage your ear.
  • Refrain from wearing your hearing aids while showering, swimming or when using a hair dryer or hair spray.

Hearing Aid Repair Troubleshooting

Do not try and repair the device yourself! Hearing aids are delicate and expensive devices. Regular hearing aid care will ensure optimal performance. Hearing aid life expectancy is typically between 3-5 years. Before you take your hearing aids in for service, you can refer to the troubleshooting table below for possible solutions to common hearing aid problems. Hearing aid repairs done yourself can further damage or destroy your hearing device, so when in doubt, let your AccuQuest professional help.


Symptom: Hearing Aid is “Dead”

Possible Cause Solution
Dead Battery Replace Battery
Blockage in Receiver Tube Clean Tube and Remove Blockage
Wax Guard is Full Replace Wax Guard
Device Damage or Defect Visit Hearing Professional

Symptom: Hearing Aid Volume is Not Loud Enough

Possible Cause Solution
Blockage in Receiver Tube Clean Tube and Remove Blockage
Hearing Has Changed Visit Hearing Professional
Foreign Body or Earwax Visit Hearing Professional

Symptom: Hearing Aid Performance is Inconsistent

Possible Cause Solution
Battery is Low Replace Battery
Moisture in Hearing Aid Air Dry and Store Kit